FAQ - Envy Boutique
1. Where is Envy Boutique based?
Envy Boutique is a Blackpool-based online women’s fashion boutique.
Our physical shop has now closed, but you can continue to shop our full collection online and contact us for friendly support with products, sizing and orders.
2. Can I visit or collect my order?
No. Envy Boutique is now online only, and we do not currently offer in-person shopping or order collection.
All orders are delivered to the address provided at checkout.
3. What sizes do you stock?
We stock women’s clothing in sizes 8–26, depending on the individual brand, product and style.
Sizing can vary between brands, so we recommend checking the product description and size information before placing your order.
4. Can you help me choose the right size?
Yes. We are always happy to offer guidance on sizing and fit.
Please contact us with the name of the item, your usual size and any questions you have. Although we cannot guarantee how an item will fit, we will provide as much information as possible to help you choose.
5. How often do you add new stock?
New clothing, accessories, jewellery and gifts are added regularly.
Follow us on social media or join our mailing list to be among the first to hear about new arrivals, restocks and special offers.
6. Can I reserve an item?
We do not currently offer reservations.
Some styles and sizes are available in limited quantities, so we recommend placing your order online as soon as possible to avoid missing out.
7. What payment methods do you accept?
We accept a range of secure payment methods, including major debit and credit cards, Klarna and Clearpay.
Klarna and Clearpay allow eligible customers to spread the cost of their order, subject to their own terms, eligibility checks and approval.
All payment options available for your order will be displayed securely at checkout. Payment must be completed successfully before your order can be processed and dispatched.
8. Do you deliver outside the UK?
Yes. We offer international delivery to selected destinations.
Available delivery options, estimated timescales and shipping costs will be shown at checkout.
9. Do you offer free delivery?
We offer free standard UK delivery on orders of £90 or more.
This offer applies to UK orders only and does not include international delivery.
If items are returned and the value of the products you keep falls below the £90 threshold, the original standard delivery charge may be deducted from your refund. Please see our Returns Policy for full details.
10. How long will my order take to arrive?
Orders are usually processed and dispatched within 1–2 working days, excluding weekends and UK bank holidays.
Standard UK delivery usually takes approximately 2–4 working days after dispatch.
International delivery times vary depending on the destination, courier and customs clearance process. All delivery times are estimates and may be affected by circumstances outside our control.
11. How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking number or tracking link.
Tracking information can sometimes take a short time to update. Please also check your junk or spam folder if you have not received your dispatch confirmation.
12. Will I have to pay customs charges?
International orders may be subject to customs duties, import taxes, handling charges or clearance fees imposed by the destination country.
These charges are not included in the item price or delivery cost paid at checkout and are the responsibility of the customer.
Envy Boutique has no control over these charges and cannot confirm how much they may be. We recommend checking your country’s customs requirements before placing an order.
13. Will all the items in my order arrive together?
Most orders will arrive together, but some items may be sent separately, particularly where a product is dispatched directly by one of our brand partners.
Where applicable, you will receive separate tracking information for each parcel. You will not normally be charged additional delivery costs unless this is clearly stated at checkout.
14. What is your returns policy?
Eligible items purchased online may be returned in accordance with our Returns Policy.
Returned items must be unworn, unused and in their original condition, with all labels and tags still attached.
Some products may be excluded from returns for hygiene or other reasons. Return instructions and addresses may also vary depending on how the item was fulfilled, so please read our full Returns Policy before sending anything back.
15. What should I do if an item is faulty, damaged or incorrect?
Please contact us as soon as possible if you receive an item that is faulty, damaged or different from what you ordered.
Include your order number, a description of the issue and clear photographs of the item and packaging where possible. We will review the information and advise you on the next steps.
Please do not return a faulty or incorrect item until you have received return instructions from us.
16. Do you sell gift vouchers?
Yes. Envy Boutique gift vouchers are available to purchase online and make a lovely gift for anyone who enjoys fashion, accessories and jewellery.
Gift vouchers are valid for 12 months from the date of purchase. Please check the individual voucher details for redemption instructions and full terms and conditions.
17. Can I sign up for updates?
Yes. Join our mailing list to receive updates about new collections, restocks, styling inspiration and exclusive offers directly to your inbox.
You can unsubscribe at any time using the link included in our emails.
18. How can I contact Envy Boutique?
You can contact us using the contact form on our website or through our social media pages.
We can help with product enquiries, sizing advice, order updates, deliveries and returns.
Phone: 07835 906 467
Instagram: @envyboutiqueblackpool
We aim to respond as soon as possible during our usual business hours.