Refund policy

Returns Policy

Important Information – Please Read Before Returning Any Item

Return instructions and return addresses depend on who fulfilled your order.
Some items are fulfilled directly by Envy Boutique, while others are fulfilled by our trusted partner brands (such as Yumi and Azuni).

Please do not return any item without contacting us first, as returning an item to the wrong address may delay or prevent your refund.

Our Returns Window

We offer a 14-day returns policy.

You have 14 days from:

  • the date your order was ready for collection, or
  • the date you received your item (for postal orders),

to request a return.

Return Eligibility

To be eligible for a return, items must be:

  • in the same condition as received
  • unworn and unused
  • with all original tags attached
  • in original packaging
  • accompanied by a receipt or valid proof of purchase

Envy Boutique–Fulfilled Items

Items fulfilled directly by Envy Boutique may be returned to:

Envy Boutique
1A Vernon Avenue

Blackpool
Lancashire
FY3 9JF

Returns may be:

  • sent via a tracked and insured postal service, or
  • returned in-store during opening hours

We strongly recommend using a tracked service that covers the value of the item.

Partner-Fulfilled Items (Including Yumi & Azuni)

Some items are fulfilled directly by our partner brands.

For partner-fulfilled items:

  • You must contact us first before returning
  • Return addresses may differ from our store address
  • Return timeframes may differ from our standard policy
  • We will provide the correct return instructions on behalf of the partner
  • Refunds will be processed once the partner confirms receipt of the returned item

Partner-fulfilled items must not be returned to Envy Boutique unless we confirm this in writing.
Items returned without prior authorisation may not be eligible for a refund.

How to Request a Return

To request a return, please email us at:
📧 customerservice@envyboutiqueblackpool.com

Please include:

  • your order number
  • the item(s) you wish to return
  • the reason for the return

We will then confirm the correct return process and address.

Damaged, Faulty or Incorrect Items

Please inspect your order upon receipt.
If your item arrives damaged, faulty, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items are non-returnable:

  • Sale items
  • Gift cards
  • Earrings
  • Custom or personalised items
  • Personal care and beauty products

If you are unsure whether an item is eligible for return, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.
To receive a different item, please return the original item (subject to approval) and place a new order separately.

European Union – 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be:

  • unworn and unused
  • with tags attached
  • in original packaging
  • accompanied by proof of purchase

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

  • refunds will be issued to the original payment method
  • within 10 business days

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact:
📧 customerservice@envyboutiqueblackpool.com

Need Help?

If you have any questions about returns, eligibility, or fulfilment, please contact us before returning your item. We’re always happy to help.